Terms of Service – Fileflora

Last Updated: October 19, 2026

Welcome to Fileflora (https://fileflora.com), a digital products marketplace operated by Knit Infosys Technologies.

These Terms of Service ("Terms") govern your access to and use of our website, digital products, services, and related content.

By accessing our website or purchasing a product, you agree to these Terms, subject to your rights under applicable law.

Please read these Terms carefully before making a purchase.

1. About Fileflora

Fileflora is an online marketplace offering digital products and creative resources, including:

• eBooks and educational guides

• Canva templates and design resources

• AI prompts and creative resources

• Video clips and social media content bundles

• Automation templates and workflows

• Digital planners and printable worksheets

• Other downloadable or externally hosted digital resources

All products offered on Fileflora are digital unless explicitly stated otherwise.

Fileflora operates as part of Knit Infosys Technologies.

2. Eligibility and Website Usage

By using Fileflora, you agree to:

• Provide accurate information when placing an order.

• Use our website and products for lawful purposes.

• Respect applicable intellectual property and licensing restrictions.

• Avoid fraudulent transactions, unauthorized access, or misuse of our services.

Customers who are legally required to obtain parental or guardian consent must do so before purchasing.

We reserve the right to investigate suspicious activity and take appropriate action in accordance with applicable law.

3. Digital Products and Delivery

Fileflora primarily sells digitally delivered products. No physical shipping is required.

Following successful order confirmation and fulfillment, purchased products are made available through one or more of the following methods:

• A download link on the order confirmation or Thank You page.

• An automated email containing digital access details.

• An Order Status page providing access to purchased files.

• A third-party resource link, such as Google Drive, where specified in the product description.

Customers are responsible for providing a valid email address and checking their inbox, spam, or promotions folders.

Certain resources may require compatible software, a supported device, or access to a third-party platform.

Customers should review the product description and technical requirements before purchasing.

4. Product Descriptions and Accuracy

We aim to provide accurate descriptions, pricing, file formats, access methods, and product information.

However, digital resources may differ in compatibility, file size, contents, software requirements, and supported uses.

Product illustrations, promotional graphics, and mockups may be used to demonstrate the type of content offered.

We do not guarantee that every digital resource will produce a particular creative, educational, marketing, or financial outcome.

If a product materially differs from its description, customers may contact our support team for assistance and any remedy available under our Refund & Cancellation Policy or applicable law.

5. Pricing and Payments

Product prices are displayed on our website in the applicable checkout currency.

Payments are processed through payment service providers integrated with Shopify, including Razorpay where available.

By completing a purchase, you authorize the selected payment provider to process the transaction.

We do not intentionally collect or store your complete payment card credentials on our own website.

Applicable taxes, discounts, and the final payable amount will be displayed during checkout.

We reserve the right to update product prices and promotional offers. Price changes will not retroactively change an already completed purchase.

6. Intellectual Property and Digital Product Licensing

Digital products available through Fileflora may include original materials, properly licensed third-party resources, or links to external content.

Intellectual property rights remain with their respective owners or authorized rights holders.

Unless a specific product clearly includes additional usage rights, purchasing a digital resource does not automatically grant permission to:

• Resell or redistribute the original downloadable files.

• Upload purchased files to public file-sharing platforms.

• Share access links with unauthorized users.

• Claim ownership or authorship of third-party intellectual property.

• Repackage and commercially distribute resources without the necessary rights.

• Violate copyright, trademark, software licensing, or platform terms.

Some products may include commercial-use, Private Label Rights (PLR), Master Resell Rights (MRR), or other permissions where explicitly stated and supported by the applicable licence.

Such permissions apply only to the extent granted by the relevant product licence.

Customers must review the applicable licence and follow its conditions before using or redistributing a resource commercially.

7. Third-Party Platforms and Resources

Some Fileflora products may rely on external tools or platforms, including Canva, Google Drive, AI applications, automation tools, or other third-party services.

These services are operated independently and may have their own terms, subscriptions, access requirements, or usage restrictions.

Unless expressly stated, purchasing a Fileflora product does not include a paid subscription, platform licence, software account, or usage credits.

Fileflora is not responsible for independent changes made by third-party platforms, but we will review reasonable customer support requests concerning inaccessible purchased resources.

8. Refunds and Cancellations

Due to the nature of digitally delivered products, orders generally cannot be returned like physical goods after digital access has been provided.

However, refunds or other appropriate remedies may be available where:

• The purchased product was not delivered.

• The provided file is corrupted or inaccessible.

• An incorrect product was supplied.

• The product materially differs from its description.

• A duplicate or incorrect payment occurred.

• Applicable consumer protection law requires a remedy.

All refund and cancellation requests are governed by our published Refund & Cancellation Policy and applicable law.

Customers may contact our support team with their order number and a description of the issue.

Nothing in these Terms limits any statutory consumer rights.

9. Digital Access and Availability

We aim to provide reliable access to purchased digital resources.

Where products are delivered through external links, access may depend on third-party hosting services and applicable permissions.

Customers are encouraged to download eligible files and securely maintain their own copies.

If a purchased resource becomes inaccessible or a download link stops working, please contact our support team.

We will review the issue and attempt to provide a working file, replacement link, or another appropriate resolution.

10. Customer Responsibilities

Customers are responsible for:

• Ensuring their devices support the purchased file formats.

• Using products in accordance with applicable licences.

• Providing accurate contact and billing information.

• Maintaining the security of their email accounts and purchased resources.

• Complying with third-party platform terms where applicable.

Fileflora is not responsible for difficulties arising solely from undisclosed customer-side technical limitations or unauthorized modifications, except where applicable law provides otherwise.

11. Limitation of Liability

To the extent permitted by applicable law, Fileflora and its operators shall not be liable for indirect or consequential losses arising from misuse of digital products, independently operated third-party services, or outcomes not expressly guaranteed in a product description.

Nothing in this section excludes or restricts liability that cannot lawfully be excluded, including applicable consumer protection rights and remedies.

12. Privacy and Data Protection

We respect customer privacy and process personal information in accordance with our published Privacy Policy and applicable data protection laws.

Personal information may be processed by Shopify, payment providers, digital delivery applications, and other service providers where necessary to fulfill orders and operate our services.

For details about the collection, processing, and handling of personal information, please review our Privacy Policy on https://fileflora.com.

13. Changes to Products and Services

We may update our website, product information, digital resources, or service features from time to time.

We may also revise these Terms when necessary.

Updated Terms will be published on this website with a revised effective date.

Changes will not retroactively remove rights arising from completed transactions where prohibited by applicable law.

14. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws of India.

Any dispute arising in connection with purchases or services may be addressed through the appropriate courts, consumer commissions, or other legally authorized dispute-resolution mechanisms having jurisdiction.

We encourage customers to contact Fileflora support first so that concerns can be reviewed and resolved promptly wherever possible.

15. Contact Information

For questions relating to orders, digital downloads, licensing, refunds, or these Terms, please contact:

Store Name: Fileflora

Business: Knit Infosys Technologies

Website: https://fileflora.com

Email: nitin.sharma1171998@gmail.com

Please include your order number and registered purchase email address when requesting order-related assistance.

Thank you for choosing Fileflora.

Fileflora – Digital Downloads That Bloom

Sponsored by Knit Infosys Technologies