Shipping & Digital Delivery Policy – Fileflora

Last Updated: October 19, 2026

Welcome to Fileflora (https://fileflora.com), a digital products marketplace operated by Knit Infosys Technologies.

This Shipping & Digital Delivery Policy explains how customers receive purchased digital products, expected delivery methods, download access, and assistance with delivery-related issues.

1. Digital Products Only – No Physical Shipping

Fileflora specializes in digitally delivered products and creative resources, including:

• eBooks and educational PDF guides

• Canva templates and design resources

• AI prompts and creative content bundles

• Reels, video clips, and social media assets

• Automation templates and workflows

• Digital planners and printable worksheets

• Other downloadable digital resources

All products currently offered on Fileflora are digital. No physical items are shipped to customers.

No physical shipping charges apply to digital-only orders.

2. Digital Product Delivery Process

After a customer successfully completes a purchase, Fileflora provides access to the purchased digital product through its configured digital delivery system.

Customers may receive access through:

1. The Thank You page displayed after successful checkout.

2. An automated digital download email sent to the email address entered during checkout.

3. The Order Status page, where supported.

4. An external digital resource link, where specified in the product description.

The delivery method depends on the purchased product and its associated digital files or access links.

3. Digital Delivery Time

Digital products are generally made available automatically after successful payment confirmation and order processing.

In most cases, customers can access their purchased files shortly after completing checkout.

Occasional delays may occur due to payment verification, email delivery, third-party hosting, or technical processing.

If the download or access information is not received, customers should contact our support team.

4. Download Email and Access Instructions

Customers should provide a valid and accessible email address during checkout.

Once their digital product is ready, customers may receive an email containing:

• Purchased digital product details

• Download or access links

• Relevant file information

• Additional access instructions, where applicable

Customers should check their Inbox, Spam, Junk, and Promotions folders if the email is not immediately visible.

5. Downloadable Files and Third-Party Resources

Depending on the product purchased, digital resources may be provided in formats such as PDF, ZIP, MP4, or other formats specified in the product description.

Certain products may provide access to externally hosted digital resources, including Google Drive folders or downloadable files.

Some design resources may include links to Canva or other third-party platforms.

Customers may require a compatible device, supported software, an internet connection, or a third-party account to access certain resources.

Any additional requirements should be reviewed in the relevant product description before purchase.

6. Download Access and Availability

Download limits, access conditions, and permitted uses may vary depending on the purchased digital product.

Where unlimited download access is provided, it remains subject to the applicable product licence, technical availability, and relevant access conditions.

Customers are encouraged to download eligible files and maintain secure backup copies.

Fileflora does not guarantee uninterrupted availability of independently operated third-party hosting platforms.

However, we will review reasonable requests for assistance with inaccessible purchased resources.

7. Billing Information and Shipping Address

Since Fileflora sells digital products, customers are not required to provide a physical delivery address for shipping purposes.

However, billing information may be requested during checkout for payment verification, tax, security, or other applicable requirements.

Providing billing information does not mean that a physical product will be shipped.

8. Missing Downloads or Technical Issues

If a customer experiences any of the following issues, they should contact Fileflora support:

• Download email not received

• Incorrect or inaccessible download link

• Corrupted or incomplete digital file

• Wrong digital product delivered

• Permission restrictions on an external resource

• Technical issues preventing access to purchased content

Our support team will review the issue and attempt to provide a working download link, corrected file, access instructions, or another appropriate resolution.

9. Refunds and Cancellations

Digital product purchases are governed by our published Refund & Cancellation Policy.

Where a digital product cannot be delivered or materially differs from its description, customers may be eligible for a refund or another appropriate remedy.

Nothing in this policy limits customers' statutory rights under applicable consumer protection laws.

10. Customer Responsibilities

Customers are responsible for:

• Providing the correct email address during checkout.

• Reviewing product descriptions and technical requirements before purchasing.

• Using downloaded products in accordance with applicable licence terms.

• Keeping purchased digital files and access information secure.

• Contacting support promptly if delivery or access problems occur.

11. Contact and Support

For questions about digital product delivery, downloads, access links, or technical issues, please contact:

Store Name: Fileflora

Business: Knit Infosys Technologies

Website: https://fileflora.com

Support Email: nitin.sharma1171998@gmail.com

When contacting support, customers should provide their order number, purchase email address, and a brief description of the issue.

We aim to provide a reliable, transparent, and convenient digital shopping experience.

Fileflora – Digital Downloads That Bloom

Sponsored by Knit Infosys Technologies