Refund policy

Refund & Cancellation Policy – Fileflora

Last Updated: October 19, 2026

Thank you for shopping with Fileflora (www.fileflora.com), a digital products store operated under Knit Infosys Technologies.

We offer downloadable digital resources, including eBooks, templates, creative assets, AI prompts, automation resources, and other digital products.

1. Digital Product Delivery

All products sold on Fileflora are digital products. No physical items are shipped.

Once an order is successfully completed, customers receive access to their purchased digital products through the checkout confirmation page, email, or the access method specified in the product description.

2. Refund Eligibility

Due to the digital nature of our products, purchases are generally non-returnable once the digital content has been delivered and accessed.

However, customers may be eligible for a refund or another appropriate resolution in the following situations:

  • The purchased digital product was not delivered.

  • The supplied file is corrupted or cannot be accessed.

  • The wrong digital product was delivered.

  • The product materially differs from its description.

  • A duplicate or incorrect payment was charged.

We will review each request fairly and in accordance with applicable consumer protection laws.

3. Non-Refundable Situations

Refunds are generally not offered solely for:

  • A change of mind after accessing the purchased digital product.

  • Failure to review the product description or stated software requirements before purchase.

  • Incompatibility with software or devices where requirements were clearly disclosed.

  • Expectations or results not expressly promised in the product description.

These conditions do not limit any rights customers may have under applicable law.

4. Cancellation Policy

Digital orders are generally fulfilled automatically after successful checkout.

If a cancellation is requested before digital access has been provided, please contact our support team immediately. We will review whether cancellation is possible.

5. Download or Access Problems

If you experience a broken link, missing file, permission issue, or other download problem, contact Fileflora support.

We will attempt to resolve the issue by providing a working download link, correcting the file, or offering an appropriate refund if the purchased product cannot be supplied as described.

6. Refund Processing

Approved refunds are processed through the original payment method wherever supported.

The time required for the refunded amount to appear depends on the payment gateway, bank, or payment provider.

7. Contact Information

For refund requests or digital product support, please contact:

Store: Fileflora

Website: https://fileflora.com

Email: nitin.sharma1171998@gmail.com

Business: Knit Infosys Technologies

Please include your order number, purchase email address, and a description of the issue so our team can assist you.

We are committed to providing transparent product information and reliable digital product delivery.